Refund & Cancellation Policy

We want you to feel confident trying Official Mind Profile. Cancel any time before your 7-day trial ends and you will not be charged the recurring subscription fee. This policy explains your full rights regarding cancellations and refunds.

Cancellation

How to cancel

You can cancel your subscription at any time using either of the following methods:

When cancellation takes effect

Cancellation takes effect at the end of your current billing period. You will retain full access to your account and all your results until that date. You will not be charged again after cancellation.

Cancelling during the trial

If you cancel during your 7-day trial period, your subscription will end immediately and you will not be charged the recurring subscription fee. The trial charge already paid is non-refundable unless you request a refund under our satisfaction guarantee below.

Refunds

Trial period refunds

If you cancel during your 7-day trial, you will not be charged the recurring subscription fee. If you believe you were charged in error, contact us at hello@officialmindprofile.com and we will resolve it promptly.

How refunds are processed

Approved refunds are returned to your original payment method. Processing time is typically 5–10 business days, depending on your bank or card issuer. We will email you confirmation when the refund has been issued.

After the trial period

Refunds requested after the 7-day trial are considered on a case-by-case basis. We are happy to help — please email us with your circumstances and we will do our best to find a fair resolution.

Duplicate charges

If you believe you have been charged in error or charged twice, contact us immediately at hello@officialmindprofile.com and we will investigate and resolve the issue promptly.

UK Consumer Rights

Under the UK Consumer Contracts Regulations 2013, you have a statutory right to cancel a service contract within 14 days of purchase (the "cooling-off period"). By purchasing access and immediately receiving your results, you acknowledge that you requested the service to begin immediately. This may affect your statutory right to cancel under these regulations.

This does not affect your rights under our 7-day satisfaction guarantee, which provides broader protection than the statutory cooling-off right.

Nothing in this policy limits your statutory rights as a UK consumer.

Subscription Policy Summary

• Trial period: 7 days from date of purchase
• Recurring billing: every 4 weeks after the trial
• Billing currency: determined by your location at time of sign-up
• Cancel any time: no minimum commitment, no cancellation fee
• Cancel before 7 days: no recurring charge applied
• Refund method: to original payment method within 5–10 business days